At Find Gemstone, we want you to be fully satisfied with every purchase. If you are not completely happy with your order, you can return it to us within 30 days of receipt for a full refund.

Returns Due to Product Quality Issues

If you received a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order. We will arrange for a free replacement or full refund including the cost of return shipping. Please send the item back to us in its original packaging along with any accessories.

Returns Due to Change of Mind

If you simply changed your mind about a purchase, you can return it within 30 days in original condition along with all packaging and accessories. Please note that the cost of return shipping will be paid by you in this case.

How to Return an Item

To initiate a return, please contact our Customer Service team. We will provide details on how to securely pack and ship the return along with the return mailing address. Please allow 2-3 business days for the refund to process after we receive the return. Refunds will be issued to the original payment method.

We hope you love every purchase, but if you ever need to return an item, please contact us so we can make it right. Thank you for shopping at Find Gemstone!